Terms & Conditions

  1. All items displayed or promoted as being available for sale are subject to availability. Our acceptance of your Order will take place when we write to you to accept your Order (‘Sales Order / Invoice’, also called ‘Sales Order’) at which point a contract will come into existence between you and us. Your Order goes into process as soon as your Order has been accepted and whether your goods are from our standard offering within our current portfolio or, they are bespoke/customised goods i.e. an item that is not offered as standard by us (Custom Made Goods), the process of allocating or ordering materials to create your goods begins immediately. We ask you to choose carefully, match your colours where necessary and measure any areas you think may be a problem prior to placing your Order.
  2. If we are unable to accept your Order, we will inform you of this in writing and will not charge you for the goods and we will refund you any money you have paid in advance for the goods. We reserve the right to refuse any Order.
  3. We will assign an order number to your Order and this will be stated on your Sales Order. It will help us if you can tell us the order number whenever you contact us about your Order.
  4. We may be able to accept orders from addresses outside the UK. Please contact us by telephoning 01949 20287 or by writing to us at tom@tommarshfurniture.co.uk for more information as to orders and deliveries to addresses outside of the UK. 
  5. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images. 
  6. All drawings, descriptions, illustrations, samples, weights and dimensions provided are approximate and intended for general guidance purposes only and their accuracy cannot be warranted by us. 
  7. Although we have made every effort to be as accurate as possible, because some of our goods are handmade, all dimensions indicated on our website have a 10mm tolerance. Many of our goods are made from natural materials which have variations in their colour, markings, texture, look and finish, such as wood which has knots and inconsistencies within the grain. As a result of this, please be aware that goods purchased in separate Sales Orders may vary in appearance. Please contact us prior to placing your Order if this may be a problem for you.
  8. If we are making the goods to measurements you have given us you are responsible for ensuring that these measurements are correct. 
  9. If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 
  10. You own the goods once we have received payment in full for the goods.
  11. If you do not pay us for the goods when you are supposed to and you still do not make payment within 3 working days prior to delivery, we will suspend supply of the goods until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the goods. As well as suspending the goods we can also charge you interest on your overdue payments.
  12. If you are a consumer then for most goods bought online you have a legal right to change your mind within the Cooling-off Period and receive a refund. You have 14 days after the day you receive the goods. (Consumer contracts regulations 2013) 
  13. Your right as a consumer to change your mind and any right to an exchange under these terms does not apply in respect of any Custom Made Goods. 
  14. Returns, refunds and ending your contract: Call us on 01949 20287 or email us at tom@tommarshfurniture.co.uk. Or write to us at:  Tom Marsh Ltd, Top Farm, Car Colston Road, Screveton, Notts, NG13 8JL. 
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